This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox has suddenly started perma-crashing after years of problem free service!

  • 7 biyano
  • 8 eza na bankokoso oyo
  • 27 views
  • Eyano yasuka ya FredMcD

more options

I've been running Firefox on an old XP system for at least six years. And never, ever once had any problems with it. All of a sudden, tonight, I reboot the old machine - come back to it 20 minutes later and KERPOW. Crash crash crash! AFAIK it is Firefox version 43.0.1.

Firefox will apparently run as normal for 5 to 15 seconds, but then a crash prompt appears.

Rebooting - has not helped Unistalling/reinstalling Firefox - has not helped

Firefox still runs on another Windows 8.1 system. Have you done an update at around 9:00 to 10:00pm (GMT) 20th December 2015 that has finally abandoned and removed all compatability with Windows XP?

The error reporting system in this "crash report" all refused to work..... just helpfully informing me there was "a problem" sending the report to you.

I've been running Firefox on an old XP system for at least six years. And never, ever once had any problems with it. All of a sudden, tonight, I reboot the old machine - come back to it 20 minutes later and KERPOW. Crash crash crash! AFAIK it is Firefox version 43.0.1. Firefox will apparently run as normal for 5 to 15 seconds, but then a crash prompt appears. Rebooting - has not helped Unistalling/reinstalling Firefox - has not helped Firefox still runs on another Windows 8.1 system. Have you done an update at around 9:00 to 10:00pm (GMT) 20th December 2015 that has finally abandoned and removed all compatability with Windows XP? The error reporting system in this "crash report" all refused to work..... just helpfully informing me there was "a problem" sending the report to you.

Solution eye eponami

yes, i'd encourage you trying to uninstall that software and see if the crashes on startup will stop then. the reason why is still under investigation, however early crash statistics from firefox 43 show that components that are part of this nvidia software and hook into the firefox process are noticeably increasing startup crashes on older windows systems. (so it would be a good match here as well)

edit: ah, you've already got it sorted :-)

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (7)

more options

hi, this is just a guess, but in case you have nvidia's network access manager software installed, please go into your system control panel and uninstall it (or go there and have look if it is listed there, if you're unsure about this). windows xp is still supported by firefox!

more options

philipp said

hi, this is just a guess, but in case you have nvidia's network access manager software installed, please go into your system control panel and uninstall it (or go there and have look if it is listed there, if you're unsure about this). windows xp is still supported by firefox!

At least thats one thing, XP still lives on in Firefox world! I've found an "NVIDIA ForceWare Network Manager" not exactly the same wording as this "network access manager", and it was well hidden away as if it doesn't want to be uninstalled and was a very large program, and reported as being used "frequently"..... but I'll go try removing it now.....

more options

WhyWhyWhyWhyMoreAccounts said

philipp said
hi, this is just a guess, but in case you have nvidia's network access manager software installed, please go into your system control panel and uninstall it (or go there and have look if it is listed there, if you're unsure about this). windows xp is still supported by firefox!

At least thats one thing, XP still lives on in Firefox world! I've found an "NVIDIA ForceWare Network Manager" not exactly the same wording as this "network access manager", and it was well hidden away as if it doesn't want to be uninstalled and was a very large program, and reported as being used "frequently"..... but I'll go try removing it now.....

PS/ Why would I suddenly need to remove it now? After six years? Surely this NVIDIA thing has been around all this time on my PC causing no trouble. What's changed?

more options

Oh, I'm amazed it seems to have worked. For now anyway. I'm just worried what else will be upset about this forceware network thing being removed.

Using IE8 was so horrible, even for just a few hours..... :D It's not even as good as what would come out of a FIrefox's (when it don't do strange things like tonight) backside!

Thanks guys. Though I might be back again if anything else odd happens! :/ PS/ Still would like to now why after all these years things suddenly went wrong? What changed? A latest Firefox update tonight? Or does this NVidia Network thing also auto-update?

Ezalaki modifié na WhyWhyWhyWhyMoreAccounts

more options

Solution eye oponami

yes, i'd encourage you trying to uninstall that software and see if the crashes on startup will stop then. the reason why is still under investigation, however early crash statistics from firefox 43 show that components that are part of this nvidia software and hook into the firefox process are noticeably increasing startup crashes on older windows systems. (so it would be a good match here as well)

edit: ah, you've already got it sorted :-)

Ezalaki modifié na philipp

more options

philipp said

yes, i'd encourage you trying to uninstall that software and see if the crashes on startup will stop then. the reason why is still under investigation, however early crash statistics from firefox 43 show that components that are part of this nvidia software and hook into the firefox process are noticeably increasing startup crashes on older windows systems. (so it would be a good match here as well) edit: ah, you've already got it sorted :-)

Aha! Yes I was editing my post even as you was replying....

It's a bit of weird one though, as I asked just then:- I'd till would like to now why after all these years things suddenly went wrong? What changed? A latest Firefox update tonight? Or does this NVidia Network thing also auto-update?

Anyway, thanks phillip!

more options

Party A changes their program. Party Z then has to change theirs. Then party Q changes theirs . . . . . .