This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I can not upload attachments with firefox in yahoo mail

  • 4 biyano
  • 5 eza na bankokoso oyo
  • 17 views
  • Eyano yasuka ya philipp

fpolito
fpolito
more options

I can not attach any files using firefox 43.0.4 in yahoo mail. I tried everything recommended in the forums but nothing worked. I even tried resetting firefox to the original settings with no add ons. I tried it in safe mode and the problem still happens. I receive the following error: Please check your internet connection We are unable to communicate with your inbox. You can also reload the page to try to reconnect. How do I fix my internet connection? I'm connected but still cannot access mail Error 18

My internet connection is working fine. I checked it and I can upload attachments using safari and google. Do you have any other suggestions other than want was suggested in the forums?

Thanks,

Frank

I can not attach any files using firefox 43.0.4 in yahoo mail. I tried everything recommended in the forums but nothing worked. I even tried resetting firefox to the original settings with no add ons. I tried it in safe mode and the problem still happens. I receive the following error: Please check your internet connection We are unable to communicate with your inbox. You can also reload the page to try to reconnect. How do I fix my internet connection? I'm connected but still cannot access mail Error 18 My internet connection is working fine. I checked it and I can upload attachments using safari and google. Do you have any other suggestions other than want was suggested in the forums? Thanks, Frank

Solution eye eponami

hi frank, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

Tanga eyano oyo ndenge esengeli 👍 2

All Replies (4)

philipp
philipp
  • Moderator
more options

Solution eye oponami

hi frank, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

fpolito
fpolito Nkolo motuna
more options

Yes I am. I am going to try to uninstall it and see what happens. I thank you for your quick response. I love the browser and want to continue using it. I will let you know.

fpolito
fpolito Nkolo motuna
more options

I disabled trusteer and it solved my problem, who would think. Thanks again.

philipp
philipp
  • Moderator
more options

hi again fpolito, trusteer has released an update in the meantime that should address the issue. could you please check for us, that on the latest version of trusteer (here's how to update: http://www.trusteer.com/User-Guides/R.../333.htm) there is no longer a problem with uploading files even when trusteer is active and get back to us with this info?

thanks a lot!