This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Latest install 43.0.4 on Mac 10.6.8 is working, but the icon will not install on the dock; replaced by a question mark.

  • 3 biyano
  • 5 eza na bankokoso oyo
  • 8 views
  • Eyano yasuka ya forestseeds

forestseeds
forestseeds
more options

No round Firefox icon appears anywhere after download, so I can't drag it to the dock. That space on the dock is a persistent question-mark. The FF icon was still on the dock as recently as last week with an older version of FF.

No round Firefox icon appears anywhere after download, so I can't drag it to the dock. That space on the dock is a persistent question-mark. The FF icon was still on the dock as recently as last week with an older version of FF.

All Replies (3)

ideato
ideato
more options

Hello forestseeds, try one more time, but to download firefox full dmg package :

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you

forestseeds
forestseeds Nkolo motuna
more options

Very puzzling. I did the complete new install in the sequence you suggested, and removed the previous version, and FF is working--but still doesn't appear on the dock (instead there is the question mark).

Also, when I did the install, it got filed on the Mac hard drive separate from Applications. According to Spotlight, they are in Documents--but the Documents folder is empty. So it seems that the full dmg package is still not installed somehow.

Further ideas?

forestseeds
forestseeds Nkolo motuna
more options

This may provide another clue: in the current, apparently incomplete download, any short video I try to play, crashes Firefox!