This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox crashes

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya philipp

more options

It keeps crashing at startup. I have tried restarting my computer, and reinstalling Firefox twice, but neither have seemed to work. I have also tried to add troubleshooting information, but that doesn't work either.

Here are the last few Crash IDs:

Crash ID: bp-273a71be-3631-4e0e-a6ed-c9cbd2160407 Crash ID: bp-6d55214f-79a2-4db6-8003-a04602160405 Crash ID: bp-f9badb99-72b6-4f77-8219-7e9752160405

It keeps crashing at startup. I have tried restarting my computer, and reinstalling Firefox twice, but neither have seemed to work. I have also tried to add troubleshooting information, but that doesn't work either. Here are the last few Crash IDs: Crash ID: bp-273a71be-3631-4e0e-a6ed-c9cbd2160407 Crash ID: bp-6d55214f-79a2-4db6-8003-a04602160405 Crash ID: bp-f9badb99-72b6-4f77-8219-7e9752160405

All Replies (1)

more options

hi pancakepanda, thanks for providing some crash ids. this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.