This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

How to recover deleted emails (inbox/sent/trash folders)

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 5 views
  • Eyano yasuka ya Zenos

more options

So, I had some problems with login to email and solved them by adding new account with password. But then Mozilla Thunderbird created 2 same profiles. When someone wrote me I got 2 (duplicate) messages. So I erased 1 profile, and guess what, all messages from all profiles were deleted. All folders in Mozilla Thunderbird are empty (inbox/sent/trash).

So how I can recover all messages in all folders? Familly is gonna to kill me if I dont suceed to recover all.

So all messages are in folder Profiles but I dont know how to recover them and send to Mozilla Thunderbird. And full size of them is 466 GB. Do I need some program? I must recover them... Please help

So, I had some problems with login to email and solved them by adding new account with password. But then Mozilla Thunderbird created 2 same profiles. When someone wrote me I got 2 (duplicate) messages. So I erased 1 profile, and guess what, all messages from all profiles were deleted. All folders in Mozilla Thunderbird are empty (inbox/sent/trash). So how I can recover all messages in all folders? Familly is gonna to kill me if I dont suceed to recover all. So all messages are in folder ''Profiles'' but I dont know how to recover them and send to Mozilla Thunderbird. And full size of them is 466 GB. Do I need some program? I must recover them... Please help

All Replies (1)

more options

You're not using the word "profiles" in the usual way, so if you go looking for help with "profiles" you'll become confused. Reading between the lines, you created a second instance of the same account.

Your current profile is broken. The only suggestion I have is to create a brand new profile (I mean profile, not account) and then import what you can from the old one.

This add-on: https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/ may be useful to import the messages from the old profile.

This thread: https://support.mozilla.org/en-US/questions/995435 might also be helpful.

This article: https://support.mozilla.org/en-US/kb/profiles-tb should get you started with the profile, and creating a new one.

Ezalaki modifié na Zenos