This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Lost contacts when I changed computer

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 6 views
  • Eyano yasuka ya Dougski

Dougski
Dougski
more options

I bought a new laptop. I had saved my user folder (Users>me>Appdata>Roaming>Profiles>xxxx folder) to an external drive and copied that into the same folder on my new laptop, replacing the automatically set up folder. I hoped that this would restore all my contacts and email history (1.9Gb). Thunderbird seems to have changed the folder name (automatically generated long id I think) and I only have recent history and contacts. Can I restore my contacts, including groups, to my current Thuderbird? And how can I view my older email history? Many thanks for any help, Doug

I bought a new laptop. I had saved my user folder (Users>me>Appdata>Roaming>Profiles>xxxx folder) to an external drive and copied that into the same folder on my new laptop, replacing the automatically set up folder. I hoped that this would restore all my contacts and email history (1.9Gb). Thunderbird seems to have changed the folder name (automatically generated long id I think) and I only have recent history and contacts. Can I restore my contacts, including groups, to my current Thuderbird? And how can I view my older email history? Many thanks for any help, Doug

Solution eye eponami

There is a file one level above your profile folder called profiles.ini. That file tells Thunderbird where to find your profile folder. You can edit it with Notepad. Open it, and make sure it is pointing to the correct folder.

That's also why it's better to copy the entire \Thunderbird\ folder when transferring your profile - no need to update the profiles.ini file. :)

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (2)

Chris Ilias
Chris Ilias
  • Moderator
more options

Solution eye oponami

There is a file one level above your profile folder called profiles.ini. That file tells Thunderbird where to find your profile folder. You can edit it with Notepad. Open it, and make sure it is pointing to the correct folder.

That's also why it's better to copy the entire \Thunderbird\ folder when transferring your profile - no need to update the profiles.ini file. :)

Dougski
Dougski Nkolo motuna
more options

Chris, I'm very grateful. A bit obvious really, but sorted now. Doug