Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Need to find extensive e-mail files that disappeared from Local Folders while I was on vacation.

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 16 views
  • Eyano yasuka ya christ1

more options

All old e-mail files disappeared from Mozilla Thunderbird Local Folders when I tried to access after returning yesterday from vacation. Note: I am new to current version of Thunderbird, recently installed on my computer (before vacation) after my computer was professionally wiped clean after hacking incident. Currently, under Local Folders, only Trash and Outbox are listed.

Badly need to recover extensive files. Thanks in advance!

All old e-mail files disappeared from Mozilla Thunderbird Local Folders when I tried to access after returning yesterday from vacation. Note: I am new to current version of Thunderbird, recently installed on my computer (before vacation) after my computer was professionally wiped clean after hacking incident. Currently, under Local Folders, only Trash and Outbox are listed. Badly need to recover extensive files. Thanks in advance!

All Replies (1)

more options
after my computer was professionally wiped clean after hacking incident.

Sounds like your Thunderbird profile was professionally wiped clean as well. Did you create a backup prior to wiping your computer?