This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I have an account but the email that it is synced to no longer exists What do I do to log in?

  • 1 eyano
  • 4 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya FredMcD

TheRiddler404
TheRiddler404
more options

I have a firefox account already for syncing all my settings bookmarks etc. The email tied to it though no longer exists. It was ***@gmail.com. When I punched it in it told me it needed to verify that it was me so it sent an email to that email. trouble is it is being sent to a nonactive account and bouncing back before I had a chance to change the email on the account. Am I essentially shit out of luck?

edit: removed private information for your protection. (philipp)

I have a firefox account already for syncing all my settings bookmarks etc. The email tied to it though no longer exists. It was ***@gmail.com. When I punched it in it told me it needed to verify that it was me so it sent an email to that email. trouble is it is being sent to a nonactive account and bouncing back before I had a chance to change the email on the account. Am I essentially shit out of luck? <sub>edit: removed private information for your protection. (philipp)</sub>

Ezalaki modifié na philipp

Solution eye eponami

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address
Tanga eyano oyo ndenge esengeli 👍 0

All Replies (1)

FredMcD
FredMcD
more options

Solution eye oponami

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address