This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Accidently created account twice. Cannot access server settings. Downloads email to two different folders. Can I safely uninstall without losing mails?

  • 1 eyano
  • 3 eza na bankokoso oyo
  • 20 views
  • Eyano yasuka ya christ1

more options

On new computer, wanted to change account from IMAP to POP3. Created account but now I cannot get into server settings (An account already exists.......) and emails download to two different folders. Can I safely remove either IMAP or POP3 or uninstall Thunderbird without losing emails. Still have emails on old computer and don't want to remove until it is correctly set up and working properly on new computer. Thanks in advance.

On new computer, wanted to change account from IMAP to POP3. Created account but now I cannot get into server settings (An account already exists.......) and emails download to two different folders. Can I safely remove either IMAP or POP3 or uninstall Thunderbird without losing emails. Still have emails on old computer and don't want to remove until it is correctly set up and working properly on new computer. Thanks in advance.

Solution eye eponami

Can I safely remove either IMAP or POP3

If you delete the POP account, that would make any messages already downloaded from the server inaccessible. You can safely delete the IMAP account.

When creating a new account, make sure to give it a unique name.

or uninstall Thunderbird without losing emails.

You can uninstall and re-install Thunderbird as many times as you want, you'd just be wasting your time. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (1)

more options

Solution eye oponami

Can I safely remove either IMAP or POP3

If you delete the POP account, that would make any messages already downloaded from the server inaccessible. You can safely delete the IMAP account.

When creating a new account, make sure to give it a unique name.

or uninstall Thunderbird without losing emails.

You can uninstall and re-install Thunderbird as many times as you want, you'd just be wasting your time. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data

Ezalaki modifié na christ1