This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo ekangemaki mpe etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox is not responding.

  • 3 biyano
  • 5 eza na bankokoso oyo
  • 9 views
  • Eyano yasuka ya FredMcD

Yeomer
Yeomer
more options

Frequently.... many times a day... Firefox just stops. I get a message that (Firefox is not responding). I have cleaned the cache, uninstalled FF, reinstalled FF, started in safe mode and refreshed FF. I have updated to the newest FF available. Nothing helps.

Frequently.... many times a day... Firefox just stops. I get a message that (Firefox is not responding). I have cleaned the cache, uninstalled FF, reinstalled FF, started in safe mode and refreshed FF. I have updated to the newest FF available. Nothing helps.

All Replies (3)

FredMcD
FredMcD
more options

Not responding sometimes means that the computer's CPU is overworked.

How many other active programs are you running?

https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

figureit
figureit
more options

I am running almost no other programs on either of my computers and they both have this problem. This not responding just started recently after the latest update. both comp. are running win7.

FredMcD
FredMcD
more options

figureit Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new Select the product for what the problem is (Firefox or whatever).

Now select the category for the problem. At the bottom is Other.

Describe the problem in brief. Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.