This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Cannot create email account: NS_ERROR_FAILURE

  • 4 biyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya user1366082

more options

I have setup numerous accounts with little to any issues but this one is beyond me. I have never seen this issue before and can't figure out what I must do to correct it.

I setup up automatic account and everything ( it finds the server settings and they are correct ) is fine until I hit DONE and I get this error message.

[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgAccountManager.removeIncomingServer]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://messenger/content/accountcreation/verifyConfig.js :: verifyConfig :: line 116" data: no] What must I do to get past this? Thanks in advance. A true open-source fan

I have setup numerous accounts with little to any issues but this one is beyond me. I have never seen this issue before and can't figure out what I must do to correct it. I setup up automatic account and everything ( it finds the server settings and they are correct ) is fine until I hit DONE and I get this error message. [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgAccountManager.removeIncomingServer]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://messenger/content/accountcreation/verifyConfig.js :: verifyConfig :: line 116" data: no] What must I do to get past this? Thanks in advance. A true open-source fan

Ezalaki modifié na tkraft1

All Replies (4)

more options

have a look in the account setting on the tools menu. It sounds to me like you already have a failed setup for that account or perhaps the server.

more options

No, I'm sorry Matt it took so long to respond. Many things on my plate. No, I do not find a failed account setup on my client, but then again other than in tools dialog I would not be certain where to look. As far as the server that concerns me because of the reference in the error code to a chrome js file. Huh. Maybe If I revert to older installation of the Thunderbird it will solve the problem? Not sure course of action at this point. I have never had any problems navigating through this until now. Tom

more options

Matt said

have a look in the account setting on the tools menu. It sounds to me like you already have a failed setup for that account or perhaps the server.

No, I'm sorry Matt it took so long to respond. Many things on my plate. No, I do not find a failed account setup on my client, but then again other than in tools dialog I would not be certain where to look. As far as the server that concerns me because of the reference in the error code to a chrome js file. Huh. Maybe If I revert to older installation of the Thunderbird it will solve the problem? Not sure course of action at this point. I have never had any problems navigating through this until now. Tom

more options

No, I'm sorry Matt it took so long to respond. Many things on my plate. No, I do not find a failed account setup on my client, but then again other than in tools dialog I would not be certain where to look. As far as the server that concerns me because of the reference in the error code to a chrome js file. Huh. Maybe If I revert to older installation of the Thunderbird it will solve the problem? Not sure course of action at this point. I have never had any problems navigating through this until now. Tom