This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox crashes

  • 3 biyano
  • 7 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya jayelbe

more options

Regarding crash ID: bp-5c3287fc-5b91-4f43-97d2-2c9901170826

It keeps saying "Gah, your tab has crashed" ...this has gone on for the past several days and I had a few crash reports submitted. I tried opening in safe mode and it still constantly crashed, I can't open any site.

Regarding crash ID: bp-5c3287fc-5b91-4f43-97d2-2c9901170826 It keeps saying "Gah, your tab has crashed" ...this has gone on for the past several days and I had a few crash reports submitted. I tried opening in safe mode and it still constantly crashed, I can't open any site.

Solution eye eponami

Hey Gebegeorge,

Sorry about your tabs crashing. Thanks for sharing a crash ID!

I've taken a look through the report, and it seems your crashes are being caused by the MySpeed plugin.

There's a couple of things to try: one would be to make sure you're running the latest version of MySpeed. There's an article and update link here which might be helpful: https://www.enounce.com/support-known-issues/ki235

If that doesn't work (or if you don't need to use MySpeed any more) I'd suggest you uninstall it. Instructions for doing that are here: https://www.enounce.com/faqs-myspeed#uninstall

I hope this solves your issue!

Cheers

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (3)

more options

Solution eye oponami

Hey Gebegeorge,

Sorry about your tabs crashing. Thanks for sharing a crash ID!

I've taken a look through the report, and it seems your crashes are being caused by the MySpeed plugin.

There's a couple of things to try: one would be to make sure you're running the latest version of MySpeed. There's an article and update link here which might be helpful: https://www.enounce.com/support-known-issues/ki235

If that doesn't work (or if you don't need to use MySpeed any more) I'd suggest you uninstall it. Instructions for doing that are here: https://www.enounce.com/faqs-myspeed#uninstall

I hope this solves your issue!

Cheers

more options

Whoa, great thanks! I updated Myspeed via that link and now my Firefox works again! Thank you!!!

more options

Great! Glad to have helped :)