Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox 57 won't start on a Hebrew Windows [ "Profile Missing" error message ]

  • 1 eyano
  • 8 eza na bankokoso oyo
  • 9 views
  • Eyano yasuka ya philipp

NSbuilder
NSbuilder
more options

I have a computer running Hebrew. since I upgraded to Firefox 57 - I started getting "Your Firefox profile cannot be loaded. It may be missing or inaccessible" every time I try to open Firefox I get that error message. Reinstalling Firefox doesn't work. Refreshing Firefox doesn't work.

When I delete the profile directory - it open up for the first time, then when I close and reopen - error message... Creating a new profile ( the above way - open it after deleting profiles ) doesn't work.

Same thing happen on my Hebrew laptop - it must be a problem with Firefox on a Windows with a Hebrew language.

Please fix it.

I have a computer running Hebrew. since I upgraded to Firefox 57 - I started getting "Your Firefox profile cannot be loaded. It may be missing or inaccessible" every time I try to open Firefox I get that error message. Reinstalling Firefox doesn't work. Refreshing Firefox doesn't work. When I delete the profile directory - it open up for the first time, then when I close and reopen - error message... Creating a new profile ( the above way - open it after deleting profiles ) doesn't work. Same thing happen on my Hebrew laptop - it must be a problem with Firefox on a Windows with a Hebrew language. Please fix it.

Solution eye eponami

hi, thanks for reporting this. i think we have fixed this issue now with the updated firefox 57.0.1 which is available through https://www.mozilla.org/en-US/firefox/all/

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Solution eye oponami

hi, thanks for reporting this. i think we have fixed this issue now with the updated firefox 57.0.1 which is available through https://www.mozilla.org/en-US/firefox/all/