This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

National Geographic videos don't work

  • 6 biyano
  • 4 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya Sheila

more options

You tube videos work fine. National Geographic videos have sound, but no pictures. The same videos work fine on chrome.

You tube videos work fine. National Geographic videos have sound, but no pictures. The same videos work fine on chrome.

Solution eye eponami

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can consider uBlock Origin as a replacement for Adblock Plus to see if that works better (lower memory footprint).

Tanga eyano oyo ndenge esengeli 👍 2

All Replies (6)

more options

Can you please try getting updated Drivers for your Video Card NVIDIA Quadro FX 1800 No idea if Desktop or Laptop so you need to choose some options on the page https://www.nvidia.com/Download/index.aspx?lang=en-us Your drivers are from driverDate: 11-14-2016 Hoping you can get a update for them as that may fix the issue.

You may want to think of removing the WOT - Web of Trust Extension. https://www.pcmag.com/news/349328/web-of-trust-browser-extension-cannot-be-trusted (I pulled of my website) You can find much better alternatives here : https://alternativeto.net/software/wot/

So lets see how you make out on the Driver update and with luck will be in Africa by Morning ....

Please let us know if this solved your issue or if need further assistance.

more options

Nvidia doesn't have any later drivers. Couldn't use automatic search since that requires Java, and Firefox doesn't support that (according to Nvidia). Manual search got nothing. I did delete WOT, but still no pictures.

What else can I do?

Thanks, Sheila

more options

Could you pls provide the exemplary link of this video?

more options
more options

Solution eye oponami

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can consider uBlock Origin as a replacement for Adblock Plus to see if that works better (lower memory footprint).

more options

Many thanks!! The problem was Adblock Plus. The videos work fine now with Ublock-origin. I appreciate the help!!

Sheila