Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox is not allowing me to change the controls in RoundCube email module of CPanel to enable preview pane.

brightwings
brightwings
more options

When I change the settings in RoundCube (CPanel) to Preview Pane for Mail Display options, the box appears checked. I save the changes. But the email will not display as a preview in Firefox. When I check the settings, it appears to still be selected, but the function doesn't work.

However, if I do the same process in Internet Explorer, there are no issues and the mail display works as it should, showing the preview.

This appears to be some kind of bug in Firefox causing the issue. I cleared the cache but that did not solve the problem.

Help??!!

When I change the settings in RoundCube (CPanel) to Preview Pane for Mail Display options, the box appears checked. I save the changes. But the email will not display as a preview in Firefox. When I check the settings, it appears to still be selected, but the function doesn't work. However, if I do the same process in Internet Explorer, there are no issues and the mail display works as it should, showing the preview. This appears to be some kind of bug in Firefox causing the issue. I cleared the cache but that did not solve the problem. Help??!!

All Replies (2)

Shadow110
Shadow110
more options

Please Refresh but do this 1st:

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi brightwings, is there a blank area where the preview should appear? If so, please right-click that and check for "This Frame" on the menu. If that appears, the preview pane uses a frame. If you expand This Frame and click Open Frame in New Tab, does the content display?

Ezalaki modifié na jscher2000 - Support Volunteer