This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

thunderbird - i can send emails but one addressee only - does not receive

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 4 views
  • Eyano yasuka ya Matt

more options

see above - all other addresses receive, we have checked spam folder and other folders in the one address - it is not in spam or blocked =- what else should I check on my email or his

see above - all other addresses receive, we have checked spam folder and other folders in the one address - it is not in spam or blocked =- what else should I check on my email or his

All Replies (1)

more options

Please add the troubleshooting information to your post (make sure to identify the account that is not receiving mail.) To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?