This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Need help with firefox crashing constantly

  • 4 biyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya FredMcD

mjory
mjory
more options

Constantly getting crashes - have tried to re-install (which didn't work) and lost all bookmarks and saved passwords. How can I fix?

Constantly getting crashes - have tried to re-install (which didn't work) and lost all bookmarks and saved passwords. How can I fix?

All Replies (4)

Shadow110
Shadow110
more options

Hi, sorry to hear that. please submit the bp- files as pictured and instructed so they turn up as URL's on this end. Only need last 5. https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

FredMcD
FredMcD
more options

mjory said

. . . and lost all bookmarks and saved passwords.

Once we fix the main issues, we'll work on trying to restore your data.

mjory
mjory Nkolo motuna
more options

This has been going on for far too long.....what's going on? It's very inconvenient to lose one's bookmarks and all saved passwords.

FredMcD
FredMcD
more options

Pkshadow said

Hi, sorry to hear that. please submit the bp- files as pictured and instructed so they turn up as URL's on this end. Only need last 5.
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support