This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox will not load. I click on the icon and nothing happens.

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya Elton123

Elton123
Elton123
more options

Nothing happens when I click on the icon. I try to reload the program but It says the program is already running. It tell to close it.

Nothing happens when I click on the icon. I try to reload the program but It says the program is already running. It tell to close it.

Solution eye eponami

hi, this is often a symptom of malicious software being active on a system. so next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Solution eye oponami

hi, this is often a symptom of malicious software being active on a system. so next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

Elton123
Elton123 Nkolo motuna
more options

Thank you. It solve my problem