This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Followed the instructions Mozilla provided. "Import Data from another Browser" not working. What to do?

more options

Followed the instructions provided here: https://support.mozilla.org/en-US/kb/switching-chrome-firefox

My bookmarks were not imported.

Followed the instructions provided here: https://support.mozilla.org/en-US/kb/switching-chrome-firefox My bookmarks were not imported.

Solution eye eponami

I think they both worked, but I didn't see the new folder 'from Google Chrome' and thought they'd be imported to 'other bookmarks.' Well done, Mozilla! My mistake.

Thank you, Wesley Branton for your help!

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (3)

more options

You could try manually importing your bookmarks using HTML. Just export your Google Chrome bookmarks to HTML and then import that HTML file into Firefox.

Hope this helps.

more options

Solution eye oponami

I think they both worked, but I didn't see the new folder 'from Google Chrome' and thought they'd be imported to 'other bookmarks.' Well done, Mozilla! My mistake.

Thank you, Wesley Branton for your help!

more options

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.