This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

My incoming mail is stuck downloading the same email over and over

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 3 views
  • Eyano yasuka ya ASC67

more options

Starting this afternoon my email is stuck downloading the same duplicate incoming Email. No other new ones are coming through when I hit get mail it downloads another of the same .

Starting this afternoon my email is stuck downloading the same duplicate incoming Email. No other new ones are coming through when I hit get mail it downloads another of the same .

Solution eye eponami

The best way to deal with this is to visit your email provider's website, log in to your email account there and deal with the errant message there. You'll probably need to delete it to release the others stuck behind it. If it's important and you want it in Thunderbird, forward it to yourself then delete the original.

It's probably misconfigured or corrupted in such a way that Thunderbird is left thinking there is more to come, so won't mark it has having been downloaded, and so it remains in the queue.

Rather as if I stopped writing without finishing the

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (2)

more options

Solution eye oponami

The best way to deal with this is to visit your email provider's website, log in to your email account there and deal with the errant message there. You'll probably need to delete it to release the others stuck behind it. If it's important and you want it in Thunderbird, forward it to yourself then delete the original.

It's probably misconfigured or corrupted in such a way that Thunderbird is left thinking there is more to come, so won't mark it has having been downloaded, and so it remains in the queue.

Rather as if I stopped writing without finishing the

more options

Thanks , that did the trick !