Separate Security Issue, please update your Flash 22.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 31.0.0.108 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

For future save Bookmarks in HTML also.

Please Copy/Paste about:support to the Address Bar and Enter. Go all the way down to Places Database and Click on Verify Integrity.

What does "The caches have been invalidated" mean?

> Task: checkIntegrity
+ The database is sane
> Task: invalidateCaches
+ The caches have been invalidated
> Task: checkCoherence
+ The database is coherent
> Task: expire
+ Database cleaned up
> Task: vacuum
+ Initial database size is 40960KiB
+ The database has been vacuumed
+ Final database size is 40960KiB
> Task: stats
+ Places.sqlite size is 40960KiB
+ Favicons.sqlite size is 19680KiB
+ pragma_user_version is 47
+ pragma_page_size is 32768
+ pragma_cache_size is -2048
+ pragma_journal_mode is wal
+ pragma_synchronous is 1
+ History can store a maximum of 117629 unique pages
+ Table moz_places has 66633 records
+ Table moz_historyvisits has 94327 records
+ Table moz_inputhistory has 35 records
+ Table moz_hosts has 2218 records
+ Table moz_bookmarks has 12412 records
+ Table moz_keywords has 11 records
+ Table sqlite_sequence has 1 records
+ Table moz_anno_attributes has 11 records
+ Table moz_annos has 2084 records
+ Table moz_items_annos has 912 records
+ Table sqlite_stat1 has 18 records
+ Table moz_bookmarks_deleted has 5 records
+ Table moz_meta has 0 records
+ Index sqlite_autoindex_moz_inputhistory_1
+ Index sqlite_autoindex_moz_hosts_1
+ Index sqlite_autoindex_moz_keywords_1
+ Index sqlite_autoindex_moz_anno_attributes_1
+ Index sqlite_autoindex_moz_bookmarks_deleted_1
+ Index moz_places_hostindex
+ Index moz_places_visitcount
+ Index moz_places_frecencyindex
+ Index moz_places_lastvisitdateindex
+ Index moz_historyvisits_placedateindex
+ Index moz_historyvisits_fromindex
+ Index moz_historyvisits_dateindex
+ Index moz_bookmarks_itemindex
+ Index moz_bookmarks_parentindex
+ Index moz_bookmarks_itemlastmodifiedindex
+ Index moz_places_url_hashindex
+ Index moz_places_guid_uniqueindex
+ Index moz_bookmarks_guid_uniqueindex
+ Index moz_annos_placeattributeindex
+ Index moz_items_annos_itemattributeindex
+ Index moz_keywords_placepostdata_uniqueindex
+ Index moz_bookmarks_dateaddedindex
> Task: _refreshUI

~Pj

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

• use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page
  in case errors are reported close and restart Firefox and retry

See also:

• http://kb.mozillazine.org/Locked_or_damaged_places.sqlite
• https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

• keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
• http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

• Help -> Troubleshooting Information -> Profile Directory:
  Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
• http://kb.mozillazine.org/Profile_folder_-_Firefox

Thanks everyone.

I've uninstalled the flash player and reinstalled the latest version. Then done Verify Integrity on Places Database (didn't seem to have any unusual error).

But still no luck. No window comes up when you select "Restore" > "Choose File".

Any other suggestions?

Hi PJ,

Can you go to the three-bar menu, Web Developer -> Browser Console (it opens a new window), then go back to the restore option and try the choose file again.

See if there's any errors or messages appearing in the console when you select the choose file option, if so, please can you copy and paste them here.

Hi Standard8,

As soon as I opened the Browser Console the below error was at the bottom: IndexedDB UnknownErr: ActorsParent.cpp:13930

But nothing was added or changed in the console when I selected Restore > Choose File.

Thanks.

Is Firefox able to open file browsing windows related to other commands, such as

• In the Library window, "Import" (for bookmarks in an HTML format)

• In Firefox, "3-bar" button (or File menu) > Open File

• Or to save an image using right-click > Save Image As...

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

• use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page
  in case errors are reported close and restart Firefox and retry

See also:

• http://kb.mozillazine.org/Locked_or_damaged_places.sqlite
• https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

• keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
• http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

• Help -> Troubleshooting Information -> Profile Directory:
  Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
• http://kb.mozillazine.org/Profile_folder_-_Firefox