This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox cannot access some websites while other browsers can

  • 5 biyano
  • 2 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya Samuelpa

more options

It is not possible to access Facebook, Gmail and some few others through Firefox, the websites keeps loading while all other sites works fine in Firefox. I can access Facebook, Gmail and the other sites through the other browsers without any problems. I have already tried to clear Cookies and Cache, but it did not help. The problem started after the 63.0.0 update for Firefox

It is not possible to access Facebook, Gmail and some few others through Firefox, the websites keeps loading while all other sites works fine in Firefox. I can access Facebook, Gmail and the other sites through the other browsers without any problems. I have already tried to clear Cookies and Cache, but it did not help. The problem started after the 63.0.0 update for Firefox

Solution eye eponami

have you tried the solutions in this articles? Firefox can't load websites but other browsers can Hope it will be helpful for you

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (5)

more options

Please explain the problem in detail. What happens? What is the exact error messages?

more options

Hi Samuelpa

So what kind of errors does it display? a Server not found or Unable to connect error message?

Ezalaki modifié na Ruba

more options

When I try to acces Gmail or Facebook, the webpage keeps loading. After some time I get the message "Unable to connect" When I press "Try again" the same happens

more options

Solution eye oponami

have you tried the solutions in this articles? Firefox can't load websites but other browsers can Hope it will be helpful for you

more options

Thanks for the help! It turned out to be AVG Antivirus that blocked the connection