Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Mozilla with Google AND Youtube displays big white window till I remove Cookies in every other day

more options

In every other day Mozilla with Google AND Youtube displays big white empty window , without any buttons in it which is there till I remove Cookies in about:preferences Cookies and Site Data Clear Data. Its quite annoying since it logs me out from all websites with logins. How do I prevent this? What is the cause of this? Thank you, Max

In every other day Mozilla with Google AND Youtube displays big white empty window , without any buttons in it which is there till I remove Cookies in about:preferences Cookies and Site Data Clear Data. Its quite annoying since it logs me out from all websites with logins. How do I prevent this? What is the cause of this? Thank you, Max

All Replies (6)

more options

Screenshot of the error? No one is going to know what to look for if they don't know what your seeing beyond the description your making.

more options

I'm attaching the unwanted white box across both, Youtube and Google pages which was generated a minute ago. I was again forced to clear all cookies :-(

more options

Hi max2, you could temporarily turn off ABP on those sites, reload, and see whether the overlay has advertising text in it? Sometimes the filters get the content but leave the overlay, which they can fix if people report it to them.

Also, if you only want to remove cookies for certain sites, use the "Manage Data" button instead of the "Clear Data" button (you can click the Site column heading to more easily find the Google and YouTube items).

more options

The manage data dialogue has, from time to time, NO SAVE Button on the r.h.s. bottom place. I have to delete all cookies instead. But sometimes it DOES HAVE IT. WHY?Please See enclosed jpg picture of my screen.

more options

And now, it IS THERE.

Max

more options

Hi Max, on screens with a higher zoom level or lower resolution, the dialog sometimes is not properly shrunk to fit and the bottom row of buttons is cut off. If closing and re-opening the dialog doesn't help, try closing, then using the zoom out command (for example, hold down the Ctrl key and tap the - key once or twice) and then open it again.