This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I changed my Thunderbird password on one computer but can't get mail on my main comp. because the "NEXT" link on the "Enter Credentials" window is dead.

  • 3 biyano
  • 1 eza na nkokoso oyo
  • 4 views
  • Eyano yasuka ya christ1

more options

I changed my Thunderbird password on one comp. and can't get mail on my main computer because the "NEXT" link on the "Enter Credentials" window is dead. I did find instructions to delete current passwords from Thunderbird through: Tools > Options > Security > Saved Passwords > Remove Al. But after rebooting and starting Thunderbird, it still opens the "Enter Credentials" window that is lifeless and will not react to selecting "Next" Note: the passwords are no longer in the "Saved Passwords" box.

As a close-to-last-resort, I simply updated Thunderbird and it now works just fine.

I changed my Thunderbird password on one comp. and can't get mail on my main computer because the "NEXT" link on the "Enter Credentials" window is dead. I did find instructions to delete current passwords from Thunderbird through: Tools > Options > Security > Saved Passwords > Remove Al. But after rebooting and starting Thunderbird, it still opens the "Enter Credentials" window that is lifeless and will not react to selecting "Next" Note: the passwords are no longer in the "Saved Passwords" box. As a close-to-last-resort, I simply updated Thunderbird and it now works just fine.

Ezalaki modifié na stephenrh

Solution eye eponami

When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (3)

more options

What version of Thunderbird?

more options

I'm sure you would have suggested updating my TBird which is what I have done as a last (WHAT-THE-HELL) resort. And that did the trick. The new version allowed the password to be changed through the TBird options. Thanks; your anticipated suggestion worked.

more options

Solution eye oponami

When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.