This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Can't access Google docs after adjusting privacy settings

  • 6 biyano
  • 1 eza na nkokoso oyo
  • 3 views
  • Eyano yasuka ya cor-el

brianvt
brianvt
more options

I've suddenly lost access to my Google docs. Every time I try to access a doc. I get flipped to Google's 'Clear cache and settings' page. It doesn't help to click the tracking protection shield in Firefox because I'm no longer on the Google docs site, but rather their support site.

How can I manually add Google docs to my list of sites where tracking protections are disabled? When I try clicking "manage permissions" in Preferences: Privacy & Security in Firefox (latest Mac release, MacOS v. 10.12.6), it goes into 'beachball' mode and I have to force quit Firefox to proceed. Please help!

I've suddenly lost access to my Google docs. Every time I try to access a doc. I get flipped to Google's 'Clear cache and settings' page. It doesn't help to click the tracking protection shield in Firefox because I'm no longer on the Google docs site, but rather their support site. How can I manually add Google docs to my list of sites where tracking protections are disabled? When I try clicking "manage permissions" in Preferences: Privacy & Security in Firefox (latest Mac release, MacOS v. 10.12.6), it goes into 'beachball' mode and I have to force quit Firefox to proceed. Please help!

Solution eye eponami

Try to clear the Site Preferences via "History -> Clear Recent History".

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (6)

WestEnd
WestEnd
more options

Did you go back to defaults as it seems the changes made are causing the problem. Sounds like without tracking you can't access google apps.

Ezalaki modifié na WestEnd

brianvt
brianvt Nkolo motuna
more options

Where would I do this? Would it be limited to the privacy settings, or revert everything I've customized in Firefox since I started using it countless years ago?

And what's the story with the Manage Permissions button?

WestEnd
WestEnd
more options

Your going to have to change it back setting by settings to see what is blocking the access there. If you been making changes you should be able to go and see what those changes are doing.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solution eye oponami

Try to clear the Site Preferences via "History -> Clear Recent History".

brianvt
brianvt Nkolo motuna
more options

I see how to do that. Do I clear just the cookies and cache? What do the 2 Data options mean: site preferences and offline website data? Are those also potentially relevant?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data.

If you only want to reset the permissions then you can delete permissions.sqlite in the profile folder with Firefox closed. That way you keep other site specific settings that are stored in content-prefs.sqlite.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.