This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Random crashing

  • 1 eyano
  • 2 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya sfhowes

I have one user on one computer who's Thunderbird crashes at seemingly random points. As in the program just shuts down, but nothing else is affected. Sometimes the Crash Reporter appears, sometimes it doesn't. It can go days or weeks with no issues, then crash several times in a morning. It can crash even when the computer is not being used (ie. the user walked away and came back to find TB not running).

I've tried starting TB in safe mode, and tried re-creating the user profile. TB has already been updated to the latest version.

Below are some report IDs from about 10 days ago. It crashed again multiple times this morning without generating any reports. bp-f48973a0-902f-4b06-b9ab-5efa30190228 bp-3ecc9c6c-8bf0-42f6-bca2-2b4950190228 bp-773f7d5c-a00a-432a-bc9e-34ae40190228 bp-73cac427-c8a6-4958-a230-486510190228 bp-50770cf2-0f04-4205-b346-49db90190228

User is running Win7. Any advice much appreciated.

I have one user on one computer who's Thunderbird crashes at seemingly random points. As in the program just shuts down, but nothing else is affected. Sometimes the Crash Reporter appears, sometimes it doesn't. It can go days or weeks with no issues, then crash several times in a morning. It can crash even when the computer is not being used (ie. the user walked away and came back to find TB not running). I've tried starting TB in safe mode, and tried re-creating the user profile. TB has already been updated to the latest version. Below are some report IDs from about 10 days ago. It crashed again multiple times this morning without generating any reports. bp-f48973a0-902f-4b06-b9ab-5efa30190228 bp-3ecc9c6c-8bf0-42f6-bca2-2b4950190228 bp-773f7d5c-a00a-432a-bc9e-34ae40190228 bp-73cac427-c8a6-4958-a230-486510190228 bp-50770cf2-0f04-4205-b346-49db90190228 User is running Win7. Any advice much appreciated.

Solution eye eponami

The crash reports refer to a Bugzilla post regarding maildir storage that appears to be fixed in TB 66, which is currently at beta3. You could try that version, or just revert to mbox storage and stay on the release version.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (1)

Solution eye oponami

The crash reports refer to a Bugzilla post regarding maildir storage that appears to be fixed in TB 66, which is currently at beta3. You could try that version, or just revert to mbox storage and stay on the release version.