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Firefox is blocking its own support site as being unsafe!

  • 4 biyano
  • 2 eza na bankokoso oyo
  • 2 views
  • Eyano yasuka ya TyDraniu

Doug
Doug
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When I try to access the Firefox support site on my Mac, whether it is from Firefox > Preferences > Firefox Support of by navigating to the Mozilla Support URL, I am told that the site is unsafe. Please see the screen shot attached. Why is Firefox calling its own support site unsafe?

I have cleared my browser cache and cookies, closed and reopened Firefox, and restarted my Mac several times each, all to no avail.

When I try to access the Firefox support site on my Mac, whether it is from Firefox > Preferences > Firefox Support of by navigating to the Mozilla Support URL, I am told that the site is unsafe. Please see the screen shot attached. Why is Firefox calling its own support site unsafe? I have cleared my browser cache and cookies, closed and reopened Firefox, and restarted my Mac several times each, all to no avail.
Bafoto sur écran jointes

All Replies (4)

TyDraniu
TyDraniu
  • Top 10 Contributor
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Please click the Advanced button. There should be a certificate. Can you provide it here?

FredMcD
FredMcD
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There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

Doug
Doug Nkolo motuna
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TyDraniu, here is the security certificate (both general and details).

TyDraniu
TyDraniu
  • Top 10 Contributor
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Our real certificate is issued by Amazon, not by Zscaler.