This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Checking "Use password manager to remember this password" makes password give error

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 13 views
  • Eyano yasuka ya sfhowes

careymann
careymann
more options

For both send and receive message, I have to enter password again whenever I exit and restart Thunderbird (68.2.2 (64-bit)). If I check the "Use password manager..." checkbox, every send or receive fails, with an error message, for example: Sending of the message failed. An error occurred while sending mail: Could not get password for mail.mann.org. The message was not sent. How come I can't get Thunderbird to remember?

For both send and receive message, I have to enter password again whenever I exit and restart Thunderbird (68.2.2 (64-bit)). If I check the "Use password manager..." checkbox, every send or receive fails, with an error message, for example: Sending of the message failed. An error occurred while sending mail: Could not get password for mail.mann.org. The message was not sent. How come I can't get Thunderbird to remember?

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

I would recommend you delete all password files and re-enter them when TB restarts and you connect to the account. Help/Troubleshooting, click Open Directory to open the profile folder, close TB. Delete or rename cert9.db, key4.db and logins.json.

If you still can't save passwords to the password manager when sending, check that there isn't another external password manager app on your system.