This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Importing .mbox files not working?

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 16 views
  • Eyano yasuka ya sfhowes

nickybarkla
nickybarkla
more options

Hi there,

I'm needing to import an mbox file (followed steps to export gmail emails), I've downloaded Thunderbird and installed the add on: 'ImportExportToolsNG' but when I continue to the "import mbox file" option nothing else comes up/happens. I've tried on two different computers, both laptop and iMac (both completely up to date), I've restarted the program, uninstalled/installed a few times but still no other actions are possible, nothing happens when I click "import mbox file" - wondering if there's another way?

Thank you

Hi there, I'm needing to import an mbox file (followed steps to export gmail emails), I've downloaded Thunderbird and installed the add on: 'ImportExportToolsNG' but when I continue to the "import mbox file" option nothing else comes up/happens. I've tried on two different computers, both laptop and iMac (both completely up to date), I've restarted the program, uninstalled/installed a few times but still no other actions are possible, nothing happens when I click "import mbox file" - wondering if there's another way? Thank you

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The normal method is to right-click Local Folders, ImportExportTools NG/Import mbox file. The file should not have a .mbox extension.

The manual method is to copy the mbox file into the Mail/Local Folders location of the profile folder, while TB is closed. To open the profile folder, Help/Troubleshooting, click Open Folder (Windows) or Show in Finder (Mac). When you restart TB, a folder with the same name as the mbox should appear under Local Folders in the Folder Pane.