This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Downloaded Firefox Extended Support Release and it reset my Firefox Account, please help!

more options

I downloaded Firefox Extended Support Release and it reset my Firefox account and I've lost all my passwords, my bookmarks and everything I had customized, is there a way to roll back to before I downloaded this or to bring everything back?

I downloaded Firefox Extended Support Release and it reset my Firefox account and I've lost all my passwords, my bookmarks and everything I had customized, is there a way to roll back to before I downloaded this or to bring everything back?

Solution eye eponami

Hi Rodrigo, Sync is not intended to be a backup service. It is a data transfer service.

These articles will help you recover your data:

Recover user data missing after Firefox update https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update#firefox:win10:fx73

Recovering important data from an old profile https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#firefox:win10:fx73

Profiles - Where Firefox stores your bookmarks, passwords and other user data https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#firefox:win10:fx73

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (3)

more options

Solution eye oponami

Hi Rodrigo, Sync is not intended to be a backup service. It is a data transfer service.

These articles will help you recover your data:

Recover user data missing after Firefox update https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update#firefox:win10:fx73

Recovering important data from an old profile https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#firefox:win10:fx73

Profiles - Where Firefox stores your bookmarks, passwords and other user data https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#firefox:win10:fx73

more options

Wow thank you so much this worked

more options

I'm glad I could help.

It's a good idea to make a backup (copy) of your Profile periodically, too.


Browse Safe !