This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox blocks my accesss to Acestrt.com files and their support staff

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 16 views
  • Eyano yasuka ya FredMcD

prothero
prothero
more options

Firefox blocks my access to Ancestry.com files and also blocks my communication with their support staff. What can I do to solve this problem?

Firefox blocks my access to Ancestry.com files and also blocks my communication with their support staff. What can I do to solve this problem?

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop