Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

can't save new contacts

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 10 views
  • Eyano yasuka ya sfhowes

jhvinaz
jhvinaz
more options

Is there a CURRENT explanation (not one from 10 versions ago), for why I keep saving the same new contact over & over & over & over & it never appears in my address book. I've got about a full hour trying to do this one simple thing. The system seems to accept the new contact, but it never actually appears when I pull up "Contacts." How do I set up a new contact?

I can see that there are reasons why Thunderbird defines & differentiates "mailing list" vs "contacts" vs "address book", but having so many options adds to the confusion. Maybe these categories are part of my problem??? I have nothing in what T calls the "Personal address book". I have contacts in both my "Contacts" folder and the "Collected Addresses". My needs are simple... I need ONE address book, which I would use as my ONE mailing list. I don't need subcategories or multiple mailing lists. I just want to add a contact & see it appear in my Contacts folder. Why is such a simple task so difficult in T?

Is there a CURRENT explanation (not one from 10 versions ago), for why I keep saving the same new contact over & over & over & over & it never appears in my address book. I've got about a full hour trying to do this one simple thing. The system seems to accept the new contact, but it never actually appears when I pull up "Contacts." How do I set up a new contact? I can see that there are reasons why Thunderbird defines & differentiates "mailing list" vs "contacts" vs "address book", but having so many options adds to the confusion. Maybe these categories are part of my problem??? I have nothing in what T calls the "Personal address book". I have contacts in both my "Contacts" folder and the "Collected Addresses". My needs are simple... I need ONE address book, which I would use as my ONE mailing list. I don't need subcategories or multiple mailing lists. I just want to add a contact & see it appear in my Contacts folder. Why is such a simple task so difficult in T?

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Every TB setup has Personal Address Book and Collected Addresses by default, and they can't be deleted and shouldn't be renamed, so I don't know how you ended up with just Contacts and CA. Try this: in Address Book, File/New/Address Book, name it, then add a contact to it. Press Alt if the Menu Bar with File is hidden. Does that contact remain if TB is restarted?