This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

sometimes no HD on Amazon Prime movies

  • 3 biyano
  • 3 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya cor-el

user3790026
user3790026
more options

I get a message that HD is not available from Amazon Prime on some movies. Using Chrome or Edge I do not have that problem with the same movies. My equipment and HDMI cable is capable and I can play HD on other movies from Amazon Prime in HD on Firefox but not all movies. My internet speed is over 100mg.

I get a message that HD is not available from Amazon Prime on some movies. Using Chrome or Edge I do not have that problem with the same movies. My equipment and HDMI cable is capable and I can play HD on other movies from Amazon Prime in HD on Firefox but not all movies. My internet speed is over 100mg.

Solution eye eponami

Right, something's wrong with a new Widevine version. This is a prioritized issue and some mitigations are being tested successfully on Nightly. I expect a dot release soon.

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (3)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Solution eye oponami

Right, something's wrong with a new Widevine version. This is a prioritized issue and some mitigations are being tested successfully on Nightly. I expect a dot release soon.

aura98
aura98
more options

Hello, I'm having the issue for a while too! I've also had this issue in the past and it automatically started working. It seems Firefox's Widevine can be very unstable which is a bummer since this is my primary browser and all. I just might switch away from Firefox browser after all.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

  • 1705138 - Firefox 88 with Widevine CDM 4.10.2209.1 fails to playback encrypted content when license enforcing HDCPv1

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)