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Thunderbird crashes @ olmapi32.dll | EtwpUpdateEnableInfoAndCallback at startup

frank.strieder
frank.strieder
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After restart of my Windows 8.1 laptop this morning and a Thunderbird update, I guess (saw the update window), Thunderbird is crashing at startup. Restarting the computer, starting Thunderbird in safe mode, or deleting manually the profile cache result in the same crash.

Crash ID is: bp-dffd7ba8-b579-40ae-86fc-59f430211028

Any suggestion would be greatly appreciated.

After restart of my Windows 8.1 laptop this morning and a Thunderbird update, I guess (saw the update window), Thunderbird is crashing at startup. Restarting the computer, starting Thunderbird in safe mode, or deleting manually the profile cache result in the same crash. Crash ID is: bp-dffd7ba8-b579-40ae-86fc-59f430211028 Any suggestion would be greatly appreciated.

Ezalaki modifié na Wayne Mery

All Replies (4)

Wayne Mery
Wayne Mery
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The crash is @ olmapi32.dll | EtwpUpdateEnableInfoAndCallback - something to do with Outlook

Good news, there are not many of these crashes. Bad news, you are the only person crashing with this in the last 6 months.

What are your other crash IDs? Have you tried Windows started in safe mode?

frank.strieder
frank.strieder Nkolo motuna
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Thanks for looking into this issue, Wayne.

Latest crash ID: bp-1bd1326b-71cc-44fa-bc0f-de6650211030 or bp-df11d610-76f6-4a96-9ae5-49dd30211030

Seems to be pretty much the same.

In windows safe mode it doesn't do anything. The activity cursor is active for a few seconds, but returns to normal pointer and nothing else happens. You see that the thunderbird processes show up in the task manager, but disappear again a couple of seconds later. No error message shows up. Thus, no crash report from there.

Wayne Mery
Wayne Mery
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Try starting Thunderbird in troubleshoot mode https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

frank.strieder
frank.strieder Nkolo motuna
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same outcome as in standard mode: bp-83b173a3-bc3f-47e6-91ef-1fe420211030