This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Default account disappeared

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 5 views
  • Eyano yasuka ya sfhowes

more options

I turned on 2-step verification for my Google account yesterday (I have Gmail, using Thunderbird), then when I went to check my incoming mail on T'bird this morning, got an error message that an application-specific password was needed. I went through the steps to get one, pasted it into T'bird's Passwords list in "Preferences," and all was fine. Except that now, even though there's a folder with all my account info, that account isn't listed at all under "Passwords." Hence, I can't log in. Can someone help me figure this out?

I turned on 2-step verification for my Google account yesterday (I have Gmail, using Thunderbird), then when I went to check my incoming mail on T'bird this morning, got an error message that an application-specific password was needed. I went through the steps to get one, pasted it into T'bird's Passwords list in "Preferences," and all was fine. Except that now, even though there's a folder with all my account info, that account isn't listed at all under "Passwords." Hence, I can't log in. Can someone help me figure this out?

Solution eye eponami

If the authentication on the incoming and outgoing is OAuth2, you shouldn't need an app password even if two-step is set on the account, but if it's done after the account is already set up in TB, you might have to reset the OAuth token by removing passwords/tokens from Saved Passwords in Preferences, restart TB, and enter the account password in the OAuth window to allow access.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (2)

more options

What happens when you click Get Messages? Does it throw an error, does it ask for a password repeatedly or does it do nothing at all?

more options

Solution eye oponami

If the authentication on the incoming and outgoing is OAuth2, you shouldn't need an app password even if two-step is set on the account, but if it's done after the account is already set up in TB, you might have to reset the OAuth token by removing passwords/tokens from Saved Passwords in Preferences, restart TB, and enter the account password in the OAuth window to allow access.