This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

All screenshot options disappeared

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 4 views
  • Eyano yasuka ya cor-el

pedro.hoeper
pedro.hoeper
more options

There is no way to take screenshots in my firefox browse. It is not an option at the tool bar nor it works by pressing ctrl shift S. So, it just vanished. What happened? How can I fix it?

There is no way to take screenshots in my firefox browse. It is not an option at the tool bar nor it works by pressing ctrl shift S. So, it just vanished. What happened? How can I fix it?

Solution eye eponami

Make sure that Screenshots isn't disabled if it happens again.

You can check these prefs on the about:config page.

  • extensions.screenshots.disabled = false
  • screenshots.browser.component.enabled = false

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process.

See:

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (2)

pedro.hoeper
pedro.hoeper Nkolo motuna
more options

reinstalled firefox, now it appears. However, all got slow, more than 10s to open a page...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solution eye oponami

Make sure that Screenshots isn't disabled if it happens again.

You can check these prefs on the about:config page.

  • extensions.screenshots.disabled = false
  • screenshots.browser.component.enabled = false

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process.

See: