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  • Eyano yasuka ya FredMcD

kwrisue
kwrisue
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All of a sudden today I cannot open my gmail. All other bookmarks open fine. When I click on gmail, the tab shows it is trying to open but it doesn't. When I close Firefox and try to reopen it I get the message "Firefox is already running but it is not responding. The old Firefox process must be closed to open a new window." When I click close it opens FIrefox. I have rebooted my machine and tried to open Firefox again and it opens but I still cannot open my Gmail. It is my laptop and I am on Windows 8. My email is kwrisue@gmail.com. I am not having the issue with Chrome so I can get to my email that way.

All of a sudden today I cannot open my gmail. All other bookmarks open fine. When I click on gmail, the tab shows it is trying to open but it doesn't. When I close Firefox and try to reopen it I get the message "Firefox is already running but it is not responding. The old Firefox process must be closed to open a new window." When I click close it opens FIrefox. I have rebooted my machine and tried to open Firefox again and it opens but I still cannot open my Gmail. It is my laptop and I am on Windows 8. My email is kwrisue@gmail.com. I am not having the issue with Chrome so I can get to my email that way.

All Replies (1)

FredMcD
FredMcD
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kwrisue said
When I close Firefox and try to reopen it I get the message "Firefox is already running but it is not responding. The old Firefox process must be closed to open a new window."

Give the browser time to finish closing before you open it again. Try a slow 5 count.


kwrisue said
All of a sudden today I cannot open my gmail

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


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