This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Got a "Secure Connection Failed" message when my e-mail worked JUST FINE just an hour ago, why not now?

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya windsinger5

windsinger5
windsinger5
more options

I hope you can help me, because I have only this ONE e-mail address for EVERYTHING. I have NEVER gotten this message before, & there is NO reason I should be getting it now. I was JUST THERE, IN my e-mail account & it worked just fine. I am still on the same browser section & went to check for an incoming message & Firefox won't let me into my ONLY e-mail account, for NO good reason. I DEMAND some HELP getting into my E-MAIL. I NEED ACCESS to this account. I do EVERYTHING through that account, & I HAVE NO other. PLEASE HELP!!!!! *NOW*!!! I'm PANICKING! RESPOND IMMEDIATELY. I would also include a screenshot, but your STUPID new browser updates no longer ALLOW me to. I'm starting to HATE this new Firefox, it SUCKS, just so you know. I need IMMEDIATE help, so someone had BETTER get to me in a CHAT right NOW. I CAN'T get an E-MAIL from you, because YOU WON'T LET ME IN to my ONLY e-mail account, so WHAT am I supposed to do NOW? You can't even CONTACT me. I'll tell you what, yes you can. You WILL have SOMEONE call me at THIS number IMMEDIATELY to HELP me get into my E-MAIL account > 1 - 719 - 890 -1660 > THANK you.

I hope you can help me, because I have only this ONE e-mail address for EVERYTHING. I have NEVER gotten this message before, & there is NO reason I should be getting it now. I was JUST THERE, IN my e-mail account & it worked just fine. I am still on the same browser section & went to check for an incoming message & Firefox won't let me into my ONLY e-mail account, for NO good reason. I DEMAND some HELP getting into my E-MAIL. I NEED ACCESS to this account. I do EVERYTHING through that account, & I HAVE NO other. PLEASE HELP!!!!! *NOW*!!! I'm PANICKING! RESPOND IMMEDIATELY. I would also include a screenshot, but your STUPID new browser updates no longer ALLOW me to. I'm starting to HATE this new Firefox, it SUCKS, just so you know. I need IMMEDIATE help, so someone had BETTER get to me in a CHAT right NOW. I CAN'T get an E-MAIL from you, because YOU WON'T LET ME IN to my ONLY e-mail account, so WHAT am I supposed to do NOW? You can't even CONTACT me. I'll tell you what, yes you can. You WILL have SOMEONE call me at THIS number IMMEDIATELY to HELP me get into my E-MAIL account > 1 - 719 - 890 -1660 > THANK you.

All Replies (2)

FredMcD
FredMcD
more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors

What do the security warning codes mean

windsinger5
windsinger5 Nkolo motuna
more options

I appreciate the effort you took to share those links, but I didn't understand what I was meant to do with them. Luckily, it seems to have sorted itself out. Appears to have been some sort of glitch & simply resolved itself without my having to do anything. But thank you so much for your time & effort & have a lovely week! =)