Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

my primary email address isn't correct

39jan30
39jan30
more options

How can I change my primary email address? I'm not computer smart to find your secret language to do that. Please change my primary email address to: [email edited from public] @gmail.com Cable one has pulled the plug and disconnected my previous [email edited from public] @cableone.net address. No one can send any emails to that address anymore as nothing is there.

I hope you can please help me. Jan Kautz

How can I change my primary email address? I'm not computer smart to find your secret language to do that. Please change my primary email address to: [email edited from public] @gmail.com Cable one has pulled the plug and disconnected my previous [email edited from public] @cableone.net address. No one can send any emails to that address anymore as nothing is there. I hope you can please help me. Jan Kautz

Ezalaki modifié na James

Solution eye eponami

Hi Jan, the normal process is:

(1) Add a secondary email address (2) Verify the secondary address (3) Switch primary and secondary

More info: Change the primary email address on your Mozilla account

However, if you no longer have access to the original account, you might need to create a new account with your new address instead. Stay tuned for other comments.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Solution eye oponami

Hi Jan, the normal process is:

(1) Add a secondary email address (2) Verify the secondary address (3) Switch primary and secondary

More info: Change the primary email address on your Mozilla account

However, if you no longer have access to the original account, you might need to create a new account with your new address instead. Stay tuned for other comments.