This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I keep getting the same permission request for Malwarebytes Browser guard

  • 3 biyano
  • 1 eza na nkokoso oyo
  • 12 views
  • Eyano yasuka ya FredMcD

Roger128
Roger128
more options

I keep getting the attached permission request every time I restart Firefox. I have clicked on "allow" multiple times and checked everything I could in Firefox and add-on settings and see nothing that would prevent Firefox from remembering my permission. I have used this add-on for quite a long time without this problem. Is it related to a recent Firefox update?

Thanks very much for any suggestions you can come up with.

I keep getting the attached permission request every time I restart Firefox. I have clicked on "allow" multiple times and checked everything I could in Firefox and add-on settings and see nothing that would prevent Firefox from remembering my permission. I have used this add-on for quite a long time without this problem. Is it related to a recent Firefox update? Thanks very much for any suggestions you can come up with.
Bafoto sur écran jointes

Solution eye eponami

The problem had a simple solution. I had added the browser guard add-on from the installation dialog for MalwareBytes. I simply deleted the add-on from the security page in Firefox settings, closed and re-opened Firefox and reinstalled the add-on from the Firefox search page. The permission dialog was required at this point, of course, but has not recurred again.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (3)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


Macs: Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Images) file. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Roger128
Roger128 Nkolo motuna
more options

Solution eye oponami

The problem had a simple solution. I had added the browser guard add-on from the installation dialog for MalwareBytes. I simply deleted the add-on from the security page in Firefox settings, closed and re-opened Firefox and reinstalled the add-on from the Firefox search page. The permission dialog was required at this point, of course, but has not recurred again.

FredMcD
FredMcD
more options

That was very good work. Well Done.