This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

My email account disappeared. How can it be restored?

  • 2 biyano
  • 2 eza na bankokoso oyo
  • 26 views
  • Eyano yasuka ya Matt

anniecipolla
anniecipolla
more options

My email account totally disappeared from my PC. When I attempted to log in this morning, Mozilla asked me to start a new account. How may I restore my precious account with all of the important emails that were saved on it?

My email account totally disappeared from my PC. When I attempted to log in this morning, Mozilla asked me to start a new account. How may I restore my precious account with all of the important emails that were saved on it?

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

See if you can recover by replacing the prefs.js file:

https://support.mozilla.org/en-US/questions/1360261

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Found in a new topic (Now locked)

anniecipolla Today at 2:58 PM

Thank you to the person (sfhowes) who reponded to my plea for help in restoring my "lost" email account, BUT I truly do not know how to execute your instruction. Would it be possible to explain the steps as though you were talking to a five year old? I am a tech-challenged senior.