This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

With update, Thunderbird doesn't recognize password

  • 2 biyano
  • 4 eza na bankokoso oyo
  • 17 views
  • Eyano yasuka ya rjmail

rjmail
rjmail
more options

Thunderbird does not recognize my email password so I can't download or send mail. I know the password is correct because it works with Thunderbird on my laptop (not updated) and if I log on the email server directly. I tried going back to an older version of Thunderbird but have the same problem.

Thunderbird does not recognize my email password so I can't download or send mail. I know the password is correct because it works with Thunderbird on my laptop (not updated) and if I log on the email server directly. I tried going back to an older version of Thunderbird but have the same problem.

Ezalaki modifié na rjmail

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options
With update, Thunderbird doesn't recognize password

Historically when I see that, I translate it to.

Thunderbird updated and my internet security suite/anti virus product (often Norton) has given up the ghost and blocked all the attempts this new software it does not recognize makes to connect to the internet

The result is failed connections which Thunderbird assumes are related to password and server settings, when nothing is further from the truth.

Software firewalls are the bane of software updates.

Now there is a new player on the block for messing with mail VPN's. If you have one disable it and see if that helps.

rjmail
rjmail Nkolo motuna
more options

thanks, but I turned firewall off and it didn't help.