This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Import from Outlook 2010 does not properly bring in message addresses in Sent folders

  • 2 biyano
  • 0 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya Matt

more options

I am trying to migrate to Thunderbird from Outlook 2010.

I am using the TB import functions for Outlook on a machine with outlook installed.

All of my mail messages come into TB correctly except those in my "Sent" folders (email I have sent to others). In >90% of these, the email address I sent From and the addresses I sent To are all replaced with text names. This makes it impossible to "reply all" for example as the entities that should be addresses are only names.

A suggestion was previously made to turn off the Thunderbird option to Display address Book names instead of email addresses for contacts in your address book, but this option was already off.

I am about to try deleting my address book in Outlook and then import again and see if this "breaks any links" that might be existing in Outlook.

Does anyone have any ideas on how to make these email import correctly?

Has anyone else noticed this behavior in the Sent mails folders when importing from Outlook?

I am trying to migrate to Thunderbird from Outlook 2010. I am using the TB import functions for Outlook on a machine with outlook installed. All of my mail messages come into TB correctly except those in my "Sent" folders (email I have sent to others). In >90% of these, the email address I sent From and the addresses I sent To are all replaced with text names. This makes it impossible to "reply all" for example as the entities that should be addresses are only names. A suggestion was previously made to turn off the Thunderbird option to Display address Book names instead of email addresses for contacts in your address book, but this option was already off. I am about to try deleting my address book in Outlook and then import again and see if this "breaks any links" that might be existing in Outlook. Does anyone have any ideas on how to make these email import correctly? Has anyone else noticed this behavior in the Sent mails folders when importing from Outlook?

All Replies (2)

more options

The issue seems to be that the import algorithm is not properly handling the case where Outlook has placed a default Show As name for the recipient.

Does anyone know a workaround, or can you point me to where this is being accomplished in code and perhaps I can take a crack at fixing it.

more options