This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

How to restore bookmarks and saved passwords?

more options

Hello,

I purchased a new laptop and installed new OS. I logged in with my account in firefox for my saved bookmarks and password but not a single one is showing.

Also, i took backup of all my previous C: drive files to my HDD. Is there a way i can restore the data from Firfox folder?

Hello, I purchased a new laptop and installed new OS. I logged in with my account in firefox for my saved bookmarks and password but not a single one is showing. Also, i took backup of all my previous C: drive files to my HDD. Is there a way i can restore the data from Firfox folder?

All Replies (1)

more options

Sync can be slow. If you want to see what is stored on the Sync server, you can install the following add-on: https://addons.mozilla.org/firefox/addon/about-sync/

After installing that add-on, type or paste about:sync in the address bar and press Enter to load that internal listing page. It's a little hard to read, but for each type of data, you can see what is on the server.


Recovering Data from an Old Drive

First, set Windows to show hidden files and folders -- this Microsoft article has the steps:

https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5

Then if your old drive is attached as, for example, the E drive, explore the old drive along this path:

E:\Users\<windows-username>\AppData\Roaming\Mozilla\Firefox\Profiles\

If you find recent data there, please pause and we can suggest how to transfer those files.