102.7.0: Received Threaded E-Mails Display Correct From Name But Contains Wrong E-Mail Content
Hello and Thanks,
Windows 7 Pro ProtonMail VPN Bridge (Proton says ThunderBird works with their Bridge program) ThunderBird 102.7.0
Numerous received e-mails (especially threaded e-mails) are presenting wrong text in received e-mails, while depicting proper titles from the original sender, the contents are not the e-mails sent.
I have done a partial screen grab, please note the sender's name, an individual, not Von's Grocery Store sales receipt. The contents of the received e-mail name and the store are not the same.
The 3 red arrows on the left side, point to the received e-mail sender name, while the red arrows on the right point out the corrupted e-mail content sender name. Not the same!! Those 3 e-mails should contain Art's 3 different e-mails he sent me, the same Von's receipt repeated 3 times.
In that particular thread, three subsequent e-mails are thusly corrupted, each presenting the same content as the other two. Three corrupted e-mails sequentially. Also, when I click on those e-mails, ThunderBird locks up for upwards of 10 to 20 seconds, screen is low-lighted. However, in the ProtonMail e-mail client, the received e-mails are not corrupted.
The only way I have been able to work around the problem and be able to recover the corrupted e-mails, I delete the corrupted e-mails in ThunderBird, (settings don't delete e-mails) but not on the ProtonMail server, which moves the ThunderBird deleted e-mails to the ProtonMail TRASH folder. I deinstantiate ThunderBird, close it. Then I instantiate ProtonMail client, logon, move the trashed e-mails back into the InBox, which then moves those e-mails into the ThunderBird InBox. Otherwise those e-mails in ThunderBird are unreadable and essentially are lost.
I suspect that the corruption is being caused by ThunderBird folder COMPACTING. The e-mail corruptions began to appear after enabling auto-compacting. Several of my friends claim that they too have experienced these type corruption problems with prior versions of ThunderBird, were forced to disable the compacting setting to resolve the problem. I have disabled the COMPACTING as a test.
Any ideas? How to fix aside from disabling COMPACTING?
Thanks in advance - Fractal_One
All Replies (3)
Right click the folder, select properties and then the rep[air button.
If the issue does occur from compacting, prevent your antivirus product scanning in the Thunderbird profile folder. It is hard to update files locked by another process without corrupting them.
Matt,
My system: Windows 7 Pro ProtonMail VPN Bridge (Proton says ThunderBird works with their Bridge program) ThunderBird v102.7.0
Unfortunately, I can't find the REP(AIR) button, irregardless of what I right click. Which version of TB are you citing?
The problem, when it ocurs often locks up the entire program, other times, the entire OS. I use System-Internals ProcessExplorer program (in lieu of the crappy MS's task manager), which reveals that ThunderBird is consuming all of the CPU cycles. I am often forced to kill the ThunderBird process tree, to regain usability of the computer.
So. I don't know what to do. ThunderBird seems, random. If I could figure out how to get Pegasus to work, I'd throw out all the e-mail crap, including ThunderBird. Too many problems for its maturity.
Thanks in advance (and for enduring my bitching)
fractal_one
IF you can't fond the repair button you must be using a version before 3. Now I had a typo in the word Repair, so perhaps look for that.
If you want to make your life simpler, dump the proton stuff. It really offers almost nothing, and costs you money. I suggest you ask yourself exactly what it is that proton provides you for the inconvenience of not having a permanent local copy to work with.
Thunderbird offers native (PGP and s/Mime) E2ee encryption. Even folk like google offer end to end encryption of connections. In my view Proton offers to send links to your contacts for which you have no encryption keys offering them a chance to read your encrypted email on the proton web site, hence they claim everything is encrypted.
See like so many you automatically want to disable compacting as if that is somehow going to do anything. Except make you file do nothing but grow. If the problem appears after compacting it is usually because something else is a problem. As compacting only copies what is there in the file showing as undeleted to a new file, replaces the original and hence all the previously deleted mail there is not really much chance for Thunderbird to mess it up. It has happened in the past, but rarely. Finally it reindexes the messages, exactly as the repair button does.
What is often the issue, especially on systems that are out of support is the anti virus installed is aggressive and prevents Thunderbird accessing it's files as necessary. Try disabling the anti virus ability to scan in the Thunderbird profile folder, before even looking at compacting.
What is also probably relevant is as the bridge really only caches the mail locally. (it may actually only exist in the Thunderbird cache if having local storage is disabled, then every time you start and connect all the relevant mail is fetched again, so all of Thunderbird's local storage and local indexes used to search and sort mail are having to be rebuilt over and over Personally I will stick to suggesting ask your self why you are using proton in the first place. This forum gets a lot of issues with this bridge software and it's issues page does not inspire me with confidence. https://github.com/ProtonMail/proton-bridge/issues