This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Lost Email in inbox

  • 6 biyano
  • 0 eza na bankokoso oyo
  • 5 views
  • Eyano yasuka ya david

more options

Need to determine why some emails sent to me (from me) do not show in my inbox. If the same email was forwarded to me from someone else, it looks like it comes in (unread mail count increases), but it does not show in the inbox. A search for the email finds it but it does not show in the inbox. Very odd behavior. Only does this for one account of several we have.

Need to determine why some emails sent to me (from me) do not show in my inbox. If the same email was forwarded to me from someone else, it looks like it comes in (unread mail count increases), but it does not show in the inbox. A search for the email finds it but it does not show in the inbox. Very odd behavior. Only does this for one account of several we have.

Solution eye eponami

Due to other comments, I moved all the items in my inbox to another folder.

 I then "repaired" the inbox and the missing emails returned.  
I then brought back the moved items to the inbox, and all is good.  

The repair did the trick but I heard you need to be careful as it can lose emails during the repair

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (6)

more options

Is this POP or IMAP? Do you have any filters? In what folder did you find the message?

more options

Hi David, Thank you for the reply.

 This is IMAP.  There are no filters.   There is no message.  (in inbox or elsewhere)

The emails should be in the inbox but do not show although a search will find them. Also the "unread" counter increases by the number of missing emails.

Ezalaki modifié na michaelr2

more options

Solution eye oponami

Due to other comments, I moved all the items in my inbox to another folder.

 I then "repaired" the inbox and the missing emails returned.  
I then brought back the moved items to the inbox, and all is good.  

The repair did the trick but I heard you need to be careful as it can lose emails during the repair

more options

I'm glad it all worked out. :)

more options

Many emails missing from INBOX. What is meant by "Repairing" the Inbox?

more options

Highlight a message folder, rightclick, select properties and an option to repair is there. This process rebuilds the index for the folder.