This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Thunderbird suddenly no longer downloads my emails

more options

I'm running Thunderbird ver. 120.12.0 on a Mac Pro (2019) running Mac OS X ver. 13.4 (Ventura). About 48-hours ago from the time of this note, Thunderbird ceased to download my email for a designated POP email server.

The settings and passwords are correct. I even see the message that it is downloading my emails, but the reality is that no email is downloaded.

I can send messages from Thunderbird, bit I can't receive any.

Is there a solution for this problem?

I'm running Thunderbird ver. 120.12.0 on a Mac Pro (2019) running Mac OS X ver. 13.4 (Ventura). About 48-hours ago from the time of this note, Thunderbird ceased to download my email for a designated POP email server. The settings and passwords are correct. I even see the message that it is downloading my emails, but the reality is that no email is downloaded. I can send messages from Thunderbird, bit I can't receive any. Is there a solution for this problem?

All Replies (1)

more options

If you have stopped receiving new messages and emails on your thunderbird account, the culprit is usually the firewall or the antivirus software. Open the interface for the antivirus or the firewall on your computer. Click on the menu and select Help. Then click on the button for Troubleshooting the Information

Regards, Will