This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox 115.0 Freezes Unpredictably Ubuntu 23.04

  • 5 biyano
  • 0 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya jonzn4SUSE

more options

When browning some site will cause a Firefox to freeze, all UI stops working, if I try and reload the page nothing will load and if I try and close and reopen Firefox I get a zombie process that last for about a minute. Obviously this is with no ad dons or hardware acceleration and nothing is listed at about:crashes. The only useful tip I have comes from the command prompt. First when the freeze is first triggered I get the errors ``` MESA: error: Failed to query drm device. libEGL warning: egl: failed to create dri2 screen MESA: error: Failed to query drm device. libEGL warning: egl: failed to create dri2 screen ``` and when I try and open it after a freeze and there is still a zombie Processes ``` [Parent 111218, IPC I/O Parent] WARNING: process 111455 exited on signal 15: file /build/firefox-RH6krf/firefox-115.0+build2/ipc/chromium/src/base/process_util_posix.cc:264

``` and finally when it kills the zombie processes ``` RunWatchdog: Mainthread nested event loops during hang:

--- CanvasManagerParent::Shutdown

ExceptionHandler::GenerateDump cloned child 111871 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... ``` the included images are what pops up when trying to open Firefox when it still has a zombie processes and when it kills the process

When browning some site will cause a Firefox to freeze, all UI stops working, if I try and reload the page nothing will load and if I try and close and reopen Firefox I get a zombie process that last for about a minute. Obviously this is with no ad dons or hardware acceleration and nothing is listed at about:crashes. The only useful tip I have comes from the command prompt. First when the freeze is first triggered I get the errors ``` MESA: error: Failed to query drm device. libEGL warning: egl: failed to create dri2 screen MESA: error: Failed to query drm device. libEGL warning: egl: failed to create dri2 screen ``` and when I try and open it after a freeze and there is still a zombie Processes ``` [Parent 111218, IPC I/O Parent] WARNING: process 111455 exited on signal 15: file /build/firefox-RH6krf/firefox-115.0+build2/ipc/chromium/src/base/process_util_posix.cc:264 ``` and finally when it kills the zombie processes ``` RunWatchdog: Mainthread nested event loops during hang: --- CanvasManagerParent::Shutdown ExceptionHandler::GenerateDump cloned child 111871 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... ``` the included images are what pops up when trying to open Firefox when it still has a zombie processes and when it kills the process
Bafoto sur écran jointes

All Replies (5)

more options

browning -> browsing

more options

Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104

Try downloading Firefox from Mozilla. Download, unzip, and run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

What Desktop? X11 or Wayland?


Operating System: openSUSE Tumbleweed 20230704 KDE Plasma Version: 5.27.6 KDE Frameworks Version: 5.107.0 Qt Version: 5.15.10 Kernel Version: 6.3.9-1-default (64-bit) Graphics Platform: X11 Processors: 16 × AMD Ryzen 7 5825U with Radeon Graphics Memory: 62.1 GiB of RAM Graphics Processor: AMD Radeon Graphics Manufacturer: HP Product Name: HP ProBook 455 15.6 inch G9 Notebook PC

more options

jonzn4SUSE said

Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104 Try downloading Firefox from Mozilla. Download, unzip, and run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release What Desktop? X11 or Wayland? Operating System: openSUSE Tumbleweed 20230704 KDE Plasma Version: 5.27.6 KDE Frameworks Version: 5.107.0 Qt Version: 5.15.10 Kernel Version: 6.3.9-1-default (64-bit) Graphics Platform: X11 Processors: 16 × AMD Ryzen 7 5825U with Radeon Graphics Memory: 62.1 GiB of RAM Graphics Processor: AMD Radeon Graphics Manufacturer: HP Product Name: HP ProBook 455 15.6 inch G9 Notebook PC

The issue happens on both x11 and wayland and in safe mode too, Firefox-bin seems to work but has some quality of life issues.

OS: Ubuntu 23.04 GNOME Version: 44.2 Kernal version: 6.2.0-24-generic Model: Lenovo ThinkPad X12 Detachable Gen 1 Firware: R1GET46W (1.21 ) CPU: 11th Gen Intel® Core™ i5-1130G7 × 8 GPU: Intel® Xe Graphics (TGL GT2)

more options

jonzn4SUSE said

Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104 Try downloading Firefox from Mozilla. Download, unzip, and run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release What Desktop? X11 or Wayland? Operating System: openSUSE Tumbleweed 20230704 KDE Plasma Version: 5.27.6 KDE Frameworks Version: 5.107.0 Qt Version: 5.15.10 Kernel Version: 6.3.9-1-default (64-bit) Graphics Platform: X11 Processors: 16 × AMD Ryzen 7 5825U with Radeon Graphics Memory: 62.1 GiB of RAM Graphics Processor: AMD Radeon Graphics Manufacturer: HP Product Name: HP ProBook 455 15.6 inch G9 Notebook PC

The issue happens on both x11 and wayland and in safe mode too, Firefox-bin seems to work but has some quality of life issues.

OS: Ubuntu 23.04 GNOME Version: 44.2 Kernal version: 6.2.0-24-generic Model: Lenovo ThinkPad X12 Detachable Gen 1 Firware: R1GET46W (1.21 ) CPU: 11th Gen Intel® Core™ i5-1130G7 × 8 GPU: Intel® Xe Graphics (TGL GT2)

more options

Charles_Clarke_mk2 said

Firefox-bin seems to work but has some quality of life issues.

LMAO! I'm sure you can work it out.  ;-))

Ezalaki modifié na jonzn4SUSE