This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

email migration

  • 3 biyano
  • 0 eza na bankokoso oyo
  • 10 views
  • Eyano yasuka ya david

pzygmanski
pzygmanski
more options

Good morning, I can't get to my stored emails. After reinstalling Windows, my profile could not merge with saved on my computer emails. I've moved profile folders to (...AppData\Roaming\Thunderbird\Profiles...) and inbox/sent/spam/trash .msf files to Thunderbird instalation folder. Unfortunatelly, I still don't have access to my saved emails. Could You please help me with this issue?

Good morning, I can't get to my stored emails. After reinstalling Windows, my profile could not merge with saved on my computer emails. I've moved profile folders to (...AppData\Roaming\Thunderbird\Profiles...) and inbox/sent/spam/trash .msf files to Thunderbird instalation folder. Unfortunatelly, I still don't have access to my saved emails. Could You please help me with this issue?

All Replies (3)

david
david
  • Top 10 Contributor
more options

Could you post screenshot of the profile you moved to the thunderbird\profiles folder? and also a screenshot of the imapmail and mail folders? That may help. Thank you,

pzygmanski
pzygmanski Nkolo motuna
more options

Good morning, I've attached screenshots. Folder/profile jv6ehe7p.default-release-1 is the one with newest data. It is also without imap folder. Hope it help

david
david
  • Top 10 Contributor
more options

There appears to be mail in the Mail folder. Are you viewing that profile? You can verify that by clicking Help>troubleshootinginformation, scroll down to Profiles, click 'open profile' and you will be in the profile. Click the Mail folder and see if your folders are there. While there, you can also confirm which profile you are in.