We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

How to repiar error message: PR_CONNECT_RESET_ERROR

  • 7 biyano
  • 1 eza na nkokoso oyo
  • 18 views
  • Eyano yasuka ya zeroknight

more options

I have dealt with this message when searching the web... after a google product search etc., the results populate- then I click on all the top results and I get nothing but this message and the sites will not open:

Secure Connection Failed An error occurred during a connection to www.googleadservices.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I noticed it's with most "Sponsored" results. Incredibly frustrating.

Please help!

Kevin

I have dealt with this message when searching the web... after a google product search etc., the results populate- then I click on all the top results and I get nothing but this message and the sites will not open: Secure Connection Failed An error occurred during a connection to www.googleadservices.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Learn more… I noticed it's with most "Sponsored" results. Incredibly frustrating. Please help! Kevin

All Replies (7)

more options
more options

No, not running Kaspersky... I did see the other forums that mentioned that. My PC is running Symantec via our IT department.

more options

Do you use a Proxy or VPN?

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

more options

You're on a work computer?!  ;-/

more options

Yes... my IT guy tried to figure it out and gave up... so I went online to see if there was a fix to this. I dont know what else I can do?

more options
more options

Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".